jiboss Frequently Asked Questions

Visit jiboss.org and click the Register button. Fill in your full name, date of birth, email address, mobile number, and a secure password. Tick the agreement checkbox and submit. You'll receive a verification email — click the link inside to activate your account. The whole process takes less than five minutes.

You must be at least 21 years old to register and play on jiboss. This is the minimum legal gambling age in the Philippines under PAGCOR regulations. Age is verified through our KYC process — accounts where the holder is found to be under 21 are immediately closed and any deposited funds are returned.

jiboss accepts any valid Philippine government-issued photo ID: Philippine National ID, passport, driver's licence, SSS ID, GSIS ID, or PRC ID. You'll also need a proof of address dated within 90 days — a utility bill or bank statement works. Upload clear photos of both documents through the Verification tab in your account settings.

No. jiboss strictly allows one account per person. Creating duplicate accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed. Any balances held in duplicate accounts may be forfeited. If you've lost access to your existing account, contact our 24/7 support team to recover it.

Go to the jiboss Login page and click "Forgot Password." Enter your registered email address and we'll send you a password reset link. Check your inbox — and your spam folder if you don't see it within a few minutes. The reset link is valid for 30 minutes. If you still can't access your account, contact our live chat support.

You can request permanent account closure by contacting jiboss support via live chat or email at [email protected]. Before closure, any remaining real-money balance will be returned to your registered withdrawal method. If you're closing your account due to a gambling concern, we recommend using the self-exclusion tool in Account Settings instead — it's faster and offers more options.

Log in to your jiboss account, go to the Cashier, and select GCash as your deposit method. Enter the amount you want to deposit (minimum ₱100), then follow the redirect to the GCash payment screen. Confirm the transaction using your GCash PIN or fingerprint. Funds arrive in your jiboss balance instantly in most cases — typically within seconds.

The minimum deposit on jiboss is ₱100 for GCash and Maya. For bank transfers via BPI, BDO, and Metrobank, the minimum is ₱200. For 7-Eleven OTC payments, minimums may vary by channel. Cryptocurrency deposits via USDT have their own minimum thresholds displayed in the Cashier at the time of transaction. All amounts are in Philippine Peso (PHP).

For fully verified jiboss accounts, GCash withdrawals are typically processed on the same business day — often within 1 to 3 hours during regular hours. Processing may take longer during peak periods or if your account requires an additional compliance check. Withdrawal requests submitted after 10 PM may be processed the following morning. Minimum withdrawal is ₱200.

jiboss does not charge its own fees on deposits or withdrawals. However, your payment provider — GCash, Maya, or your bank — may apply their own transaction fees, which are outside jiboss's control. USDT withdrawals may incur standard blockchain network (gas) fees depending on the network used. Check your payment provider's fee schedule before transacting.

Withdrawals can be held if your KYC verification is still pending, if you have active bonus funds with incomplete wagering requirements, or if your account has been flagged for a routine compliance check. jiboss is required to perform anti-money laundering reviews on certain transactions. If your withdrawal has been pending for more than one business day, contact our live chat team for a status update.

Generally, jiboss processes withdrawals back to the same payment method used for your most recent qualifying deposit. This is a standard anti-fraud measure. In cases where the original method is unavailable, our support team will work with you to arrange an alternative withdrawal route. Additional verification may be required for alternative withdrawal methods.

jiboss offers a wide selection of slot games including popular JILI titles, Pragmatic Play, and other top providers. You'll find classic 3-reel slots, modern video slots with multiple paylines, progressive jackpot games, and feature-rich buy-bonus slots. Games are playable directly in your browser on desktop and mobile — no download required. The full catalogue is browsable in the Slot section.

All RNG-based games on jiboss — including slots, video poker, Bingo, and Limbo — use independently certified Random Number Generator systems that ensure genuinely random outcomes on every spin or round. Published Return to Player (RTP) percentages reflect statistically verified long-run averages. Live casino tables are operated by licensed third-party studios with real dealers and real-time video streaming.

Yes. The jiboss platform is fully optimised for mobile browsers on both Android and iOS. You don't need to download a separate app — just visit jiboss.org from your mobile browser, log in, and play. The lobby, cashier, and account settings are all mobile-responsive. Live dealer games, slots, Bingo, and Limbo all run smoothly on mobile with a stable internet connection.

jiboss covers a wide range of sports markets including the PBA (Philippine Basketball Association), NBA, boxing — including Filipino world champions — UFC, and international football. Market availability depends on the season and scheduled fixtures. Odds, available markets, and bet types are all displayed in the sports section of the platform when events are live or upcoming.

For RNG games, if a disconnection occurs after a wager is placed but before the outcome is resolved, jiboss's system logs the result server-side. When you reconnect and return to the game, the outcome will be displayed and your balance updated accordingly. For live casino games, disconnection rules are governed by the individual game provider. If you believe a disconnection caused an incorrect outcome, contact jiboss support with the game round ID.

jiboss offers a welcome bonus for new players on their first qualifying deposit. The bonus amount is credited to your account as Bonus Funds, which are subject to wagering requirements — typically a specified multiplier that must be completed in eligible games within a set timeframe before winnings can be withdrawn. Full terms for the current welcome offer are displayed in the Promotions section.

A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a set number of times before any associated winnings become withdrawable. For example, a ₱500 bonus with a 30x requirement means you need to wager ₱15,000 in eligible games. Not all games contribute equally — slots typically count 100%, while live casino games may count less. Your current wagering progress is shown in your account bonus tracker.

Yes. All jiboss bonuses have expiry dates — typically 7 to 30 days from the date of claiming, depending on the specific promotion. Bonus Funds and any wagering requirements not completed before expiry are automatically forfeited. Always check the individual promotion terms before claiming a bonus so you understand the time window available to complete the requirements.

Yes. jiboss operates a VIP program for regular players. As you play and wager on the platform, you accumulate points that determine your tier level. Higher tiers unlock benefits including enhanced withdrawal limits, priority customer support, personalised bonus offers, and dedicated account management. Details on the current VIP tier structure and points system are available in the Promotions section of your jiboss account.

No. Bonus Funds and any winnings generated from Bonus Funds cannot be withdrawn until the applicable wagering requirements are fully completed. If you choose to forfeit an active bonus before completion, you can do so through Account Settings — but any associated Bonus Funds and bonus-derived winnings will be removed from your balance. Only your real-money balance will remain withdrawable.

jiboss operates within the PAGCOR-regulated online gaming framework applicable to the Philippine market. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body responsible for regulating and licensing gambling activities in the Philippines. jiboss complies with applicable Philippine gaming regulations, anti-money laundering requirements, and responsible gaming standards set by PAGCOR.

Log in to your jiboss account and go to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit decreases apply immediately. Limit increases have a 7-day cooling period before taking effect — this is intentional, to prevent impulsive decisions during emotional sessions. Our 24/7 support team can also apply these limits on your behalf.

Self-exclusion closes your jiboss account for a minimum of 6 months, up to permanent exclusion. Once applied, you cannot log in, deposit, or play. jiboss will also suppress your details from marketing databases. To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your period, and confirm. It activates immediately. You can also request self-exclusion by contacting our 24/7 live chat support team directly.

If gambling is causing stress, financial difficulty, or relationship problems, act now. Use jiboss's self-exclusion tool in Account Settings to close your account immediately. Contact our 24/7 support team who can help without judgment. You can also seek professional support through PAGCOR's responsible gaming resources or consult a licensed counsellor in your area. Reaching out early makes a real difference — please don't wait.

jiboss offers 24/7 live chat support accessible directly from your account dashboard — it's the fastest way to get help. You can also email us at [email protected]; include your registered username and a clear description of your issue. Our team aims to acknowledge email inquiries within 5 business hours and resolve most issues within 24 hours. There is no phone support currently.